Meal credits are the number of meals you get within your package. everyday after your daily meal delivery, we will deduct your meal credit. You may also check your meal credits balance under your Yogi's Kitchen account.
Plan validity is the total duration of your subscription. For e'g - If you choose a standard one month plan, you get total 24 meal credits with 45days of validity so you will have total 45 days to consume your 24 meal credits.
Note: You may extend your plan validity upon renewal only.
No, all our monthly and weekly plans comes with extra validity to cater your missed days when our kitchen remain closed for banks/public holidays and for all uncertain/unavoidable offs.
Menu selection needs to be done 48 hours or prior in advance. For e'g - If you want to select menu for Monday, you need to select this by Saturday 11:59PM.
To select your menu, you need to go to "Select your Menu" under right top corner menu bar, then click on Select my Menu then click the day you want to select your menu for and submit.
In case you do not select your menu or forget to select any day menu, we will still send your meal as per our chef choice. (Not selecting menu will not pause your services)
We prepare our meals not just to quench your hunger but to nourish your body and build your tissues healthily. We understand the nutrient analysis of the meals we prepare, and we optimize them to meet your dietary requirements.
Yes, Any promotional credit you receive in your wallet comes with a validity of 120 days. If you do not use your wallet balance within your validity, your promotional credits will be expired without any notification.
When you select from our menu and place an order, you’ll get an order confirmation email containing your order number and item. After that, you’ll get a dispatch email.
Usually, we send an order dispatch email to our customers after processing their orders successfully. You’ll find a tracking URL to track your delivery real-time
Yogi's Kitchen is always meticulous with order processing, and that’s why we’re a technology-based platform. We’re sure to deliver only what you order. If in a rare case, you get a wrong delivery, kindly reach out to us via our contact page for rectification.
If you are not available to take the meal delivery, then we can leave your tiffin outside your door or can be handed over to your concierge. We can also place it at strategic places based on your delivery instruction provided to us. Your meal delivery will be failed in case of no delivery instructions.
We don't just make meals and store. Instead, we prepare meals when we receive an order and then deliver. This is in line with our commitment to delivering only fresh meals.
In a case where you forget your password, you can request to reset your password, and we’ll send you an automated message to follow a unique link for password reset.
We only house expert chefs with years of individual and combined experiences in making delectable and healthy meals. So, when you order any meal from us, you’re sure to get the best of it.
Yes, we provide free doorstep delivery (SUBJECT TO PARKING AVAILABILITY) on all the packages.
• Can I track my delivery in real time?
Yes, you may track your delivery in real time. Alternatively, you will receive a tracking link via text message/ email when the delivery is out from the kitchen. This link will provide you the ETA of your food delivery.
• Do you serve Halal Meat?
At this time, we don’t serve halal meat. However, we will consider this in near future. Alternatively, our vegetarian dishes are delicious too!
• What is the quantity of each tiffin?
Our tiffin can serve up to two people at a time or can be split into two meals.
• Can I change my delivery address?
Yes, you may change your delivery address as many times as you want in our Standard and Exclusive plans.
• Can I change my delivery slot?
Absolutely, you may change your delivery slot in our Standard and Exclusive plans. To change the delivery slot, you can login to your account and do the needful.
• Where do you deliver?
We deliver to most of the lower mainland.
• Is there a contract to subscribe for the services?
No, there is no contract to subscribe for our services.
• Do you have a refund policy?
Yes, if you are not satisfied with the service for any reason you can get a refund. We will issue a refund only for the unused portion of the service. Terms and conditions apply.
